Policies
Shipping & returns
Processing times, delivery windows, returns and refunds.
Store owner: confirm these terms match your carrier contracts and warehouse before you start taking live orders.
Processing time
Orders are picked and packed within 1–2 business days. Orders placed on a weekend or public holiday start processing the next business day. Pre-order items ship on the release date shown on the product page.
Shipping options
US standard is a flat $6.95 and free on orders over $75. US expedited is $14.95. UK and EU shipping is $12.95, and the rest of our shipping regions are $19.95.
Estimated delivery
United States: 3–7 business days standard, 2 business days expedited. UK and EU: 5–10 business days. Australia, New Zealand and Canada: 7–14 business days. Transit windows depend on the carrier and destination and are estimates, not guarantees.
Tracking
A tracking number is emailed as soon as the carrier scans your parcel, usually within 24 hours of dispatch. If tracking has not moved for 5 business days, email customer.support@90plusfooty.com and we will open a carrier investigation.
Returns
Return anything within 30 days of delivery, unworn, unwashed and in its original packaging with tags attached. US returns use a prepaid label we send you. International return shipping is paid by the customer. Socks and underwear are final sale for hygiene reasons, as are items marked final sale.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order for the size or colour you want, so your replacement is not held up waiting for the return to arrive.
Damaged items
Email customer.support@90plusfooty.com within 14 days of delivery with your order number and photos of the fault and the packaging. We send a replacement or a full refund within 2 business days of reviewing the photos, at no cost to you.
Refunds
Refunds are issued to the original payment method within 5 business days of your return arriving at our warehouse, and take a further 3–5 business days to appear depending on your bank. Original shipping charges are refunded only when the item arrived faulty or incorrect.
Questions in the meantime? See the FAQ or contact us.